Customer Relationship Management
Our customers can contact us through the following communication channels for any complaints, information and requests.
444 0 496
0800 211 00 21
Complaints, requests and feedbacks of all our customers are recorded by our call center and included in the customer satisfaction management process. For the recorded complaints, our customers are informed via SMS and a complaint tracking number is sent.
The recorded complaints and requests are directed to the relevant units according to their subject and the evaluation process is initiated.
At the end of the evaluation process, the feedback to be made to the customers is notified by our call center in accordance with company standards.
In accordance with our customer satisfaction policy, periodically through our call center
Customer satisfaction measurement surveys are conducted and necessary actions are taken to improve and develop the Customer Satisfaction Management Process by evaluating the survey results.