Our Customer Statisfaction
As TotalEnergies Stations, we are active in the marketing, distribution and sales of fuel and LPG products.
The demands and needs of our customers are met in line with health, safety, environment and quality standards. Our main goal in this process is to ensure customer satisfaction and continuity of superior customer experience within the framework of the aforementioned basic principles.
In line with our company's principle of transparency, our customers are able to access their demands and needs through all communication channels of the company in an open and clear manner, without incurring any financial liability.
Our company is obliged to evaluate customer suggestions, requests and complaints in accordance with the principle of respect for humanity, ethics, transparency and environmentalism, and the protection of personal data.
In line with the ISO 10002 Customer Satisfaction Management Standard, it is our company's customer satisfaction policy to provide preliminary information about requests, suggestions and complaints received from our customers and to provide feedback to customers within the specified target days.
In order to manage our satisfaction processes efficiently and realize our targets, our employees are continuously and effectively trained on various subjects.
Customer experience is measured through various communication channels of the company and the results are shared with process owners. In this way, continuous and systematic improvement and continuity of the Company's service quality is ensured.
We proceed by taking into account the legal and regulatory requirements while establishing our company customer satisfaction policy and targets mentioned above.